in the workflow trap: how ineffective processes hinder companies
The result of this missing information can be described on a purely systemic level as disrupted workflows. For you as a decision-maker in a company, however, it’s important to understand that this can lead to further problems when operating in a digital company context:
poor employee experience
In modern human resources, the buzzword “employee experience” stands for all the experiences that employees have with the company for which they work. In times when a company’s is increasingly determined by the labor market, employee experience is becoming more and more vital. A positive employee experience increases the motivation, commitment, and productivity of employees and strengthens their loyalty to the company.
Half-heartedly digitalised processes lead to frustration among those affected and have a negative impact on the company’s image as an employer. In the context of New Work, younger employees in particular are demanding holistic digital work processes that reflect state- of-the-art digital development.
conflicts in internal cooperation
When things don’t go as planned in a company, it often has a direct impact on other in-house teams, departments, or stakeholders connected to the process in question. This might be an unpaid invoice, project delays with an external business partner, or a customer going off the hook because they were given incorrect or incomplete information.
Such occurrences quickly lead to conflicts between departments, with people looking for someone to blame. In the long run, dysfunctional information management can permanently poison a working atmosphere.
bad customer experience
Ineffective work processes usually don’t go unnoticed by customers after a certain point. This is particularly annoying as every company expends a lot of energy and resources on developing and selling outstanding products and services. A customer experience that is negatively affected solely due to inadequate information management can very quickly leave blood on the carpet.
how to do it better: standardised processes through seamless process digitalisation
Process digitalisation is a standardised method of digital business transformation. It describes a strategy for converting analog processes into completely digital, software-driven workflows. In addition to the actual digitalisation of the processes, this method allows you to benefit from converting your analog work steps into standardised processes that have been tried and tested in corporate practice in dozens of companies.
In the end, process digitalisation not only makes completing tasks less error-prone because it reduces manual processing steps as much as possible, and faster because it opens the way to automating work steps; it also provides greater clarity and security:
- Workflows are clearly laid out for all participants through software-driven processes and can be tracked transparently;
- You control the storage location of all documents via the software;
- The system can automate simple work steps;
- You can preset file formats for all editors in each process.
- You can regulate access to documents through role and rights management. This can also determine who has decision-making powers for which processes.
- You can create exceptions for agents in special cases.
- For content-related questions, the tool can be supplemented with online help or a wiki to which editors can refer for self-help.
