2. information management in the digital workspace: where it fails and how it succeeds
In this section, we want to delve deeper into information management in the digital workspace. In order to understand why workflows in companies don’t work, it makes sense to consider it from the perspective of those affected: whether that’s your employees or – at the other end of your business processes – your customers. Adopting this perspective raises three questions:
- What exactly is the reason that processes don’t work in the context of digitalisation?
- What are the consequences of incomplete process digitalisation?
- What characterises successful process digitalisation?
what is a digital workspace?
A digital workspace refers to a dynamic work area that is technically equipped to allow users access to all the necessary tools and resources to perform a specific work role. A digital workspace makes work possible irrespective of location, device, or software platform.
in the knowledge trap: what causes information management to fail
As we’ve already mentioned, a lack of transparency and not having access to the right information at the right time in a company leads to defective, inefficient work processes. The reason for this is usually that the respective employees have a lack of information at their disposal when carrying out their tasks. As a result, there can be some lack of clarity concerning:
how a process is structured as a whole or in specific sub-areas;
where certain data is located;
in which format data is stored and where;
what to do in the event of errors or exceptional cases;
who is the right person to ask about process execution;
who decides in cases of doubt about content or conflicts with specifications.
